Performance & Quality Manager
WCG Services
Job Description/Responsibilities:
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Provide leadership and direction to Performance & Quality Specialists/Auditors, Learning & Development Specialists, and LMS Administrators; supervise day-to-day activities and provide performance feedback
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Ensure high level understanding of RSVP contract requirements and any approved changes; educate and communicate requirements to program departments
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Maintain and update program quality controls, including measures, processes, system and reporting requirements per the contract and program changes
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Responsible for guiding quality assurance and quality improvement activities to identify causes for non-compliance with agreed controls, working with relevant operational and/or functional management teams
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Maintain the audit framework and processes to ensure business process consistency and compliance, service delivery requirements; summarize outcomes with recommended operational changes; assist operations with training and communication as required to implement changes
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Develop and maintain process maps, training resources and materials aligned with Standard Operating Procedures as requested
Qualifications Required:
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Advanced quantitative and analytical skills
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A minimum of five (5) cumulative years’ experience related directly to the provision of quality assurance involving medical, psycho-social and/or vocational rehabilitation services data and statistics
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A minimum of three (3) years’ experience in employee training development, adult education or related experience
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At least five (5) years’ experience leading teams preferably in a remote or geographically dispersed setting
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Employment conditional on obtaining federal Reliability Status security clearance
Preferred Criteria:
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Hold a valid professional Canadian designation relevant to the audit field or its international equivalent
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Bilingual (English and French)
We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.
What we offer
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Competitive salary of $95,000 - $100,000 per year
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Comprehensive and flexible health and dental benefits
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RRSP Matching program of 1.5% base earnings
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Ongoing learning and development opportunities
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Generous time-off policies that promote work/life balance
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A diverse and inclusive workplace with a track record of high employee engagement and teamwork
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The opportunity to do work that makes a difference!
How to Apply:
Apply using this link: WCG International Consultants Ltd. Performance & Quality Manager (Any Location in Canada - Remote) | SmartRecruiters
Contact: Niyati Dhandhukia
Email: niyati.dhandhukia@wcgservices.com
